Contact & Support
Questions about your order, sizing, shipping, returns, or partnerships? We're here to help.
Customer Support
Need help with your order, shipping, or returns? We're here to assist you.
Business Inquiries
Interested in partnerships, wholesale, or collaborations? Let's talk.
Before reaching out
Check our FAQ section for quick answers to common questions.
Send us a message
We'll get back to you as soon as possible.
Email: support@pulsevo.com
Response time: We usually reply within 1–2 business days.
Before reaching out
You may find your answer in our FAQ.
FAQs
You have questions, we have answers.
How accurate is Pulsevo’s health tracking?
Pulsevo uses advanced optical sensors and intelligent algorithms to continuously track key health metrics such as heart rate, HRV, activity, sleep, and blood oxygen. The data is optimized for everyday health insights, trend analysis, and personal optimization. While Pulsevo provides highly reliable consumer-grade measurements, it is not intended to replace medical devices or professional diagnosis.
Do I need a subscription to use the app?
No. Pulsevo comes with full access to all features — no monthly fees, no hidden subscriptions, and no locked features. You pay once and enjoy complete access.
How long does the battery last?
The ring lasts up to 5–7 days on a single charge, depending on usage and tracking intensity. With the charging case, you can extend total usage up to 60 days before needing to recharge the case.
Is the ring waterproof? Can I wear it while swimming or showering?
Yes. Pulsevo is water-resistant and designed for daily wear, including hand washing, rain, and light swimming. For prolonged exposure to water or extreme conditions, we recommend drying the ring afterward to maintain optimal performance.
How do I find the right ring size?
We offer afree sizing kitso you can find the perfect fit at home before receiving your final ring. Simply order the sizing kit, try the sample rings, and confirm your size before your ring is shipped.
Which smartphones are supported?
Pulsevo is compatible with both iOS and Android devices. The Pulsevo app syncs automatically via Bluetooth for seamless data tracking and insights.
Is my health data secure?
Yes. Your data is encrypted and securely stored. Pulsevo follows strict privacy standards and never sells personal health data to third parties.
Can I return or exchange my ring if the size doesn’t fit?
Yes. If your ring doesn’t fit after delivery, you can contact our support team for size exchange options according to our return policy.
Does Pulsevo work without internet connection?
Pulsevo collects data offline and syncs automatically once your phone reconnects to the internet.
Is Pulsevo suitable for medical use?
Pulsevo is a wellness and lifestyle device intended to support awareness and healthy habits. It is not a medical device and should not be used for diagnosis or treatment.